Package Details: bluejeans 2.21.3-1

Git Clone URL: (read-only, click to copy)
Package Base: bluejeans
Description: BlueJeans desktop app for video calls
Upstream URL:
Keywords: bluejeans videocall voip
Licenses: proprietary
Submitter: delx
Maintainer: jfchevrette (guzzisti)
Last Packager: guzzisti
Votes: 32
Popularity: 0.110246
First Submitted: 2015-08-12 11:48
Last Updated: 2021-03-30 18:11

Dependencies (55)

Required by (0)

Sources (1)

Latest Comments

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kensmith commented on 2020-04-02 19:50

This is a bog standard bug in a call to strlen from that fiber client library. /tmp/bluejeans-v2\ Crashes contains some data that might be useful to a Bluejeans engineer. If someone from Bluejeans wants to reach out, I'd be happy to send them a crash file. Ping here with contact info to submit the crashes. Everyone is experiencing the exact same problem so you would likely only need on of them from one of us.

markuspeloquin commented on 2020-04-02 19:26

I'm actually using Fedora 31 and I'm getting the exact output as @jat255. When I first installed & used BlueJeans just two days ago (installed 2020-03-31T18:02:59Z), it worked. It has not updated since. I tried rm -rf ~/.config/bluejeans-v2 but it didn't help.

Update The latest Glibc symbol I see in any executable or '*.so*' file in /opt/BlueJeans is clock_gettime@@GLIBC_2.17, but I have Glibc 2.30. I also have no '*.so*' file on my system that has updated since BlueJeans worked.

jimbojim commented on 2020-04-02 19:23

I was segfaulting before, but now I'm not on 2.1.1. I've been solid all day with about 3 meetings I've hosted. Please let me know if there is anything I can provide to help narrow down the cause.

jfchevrette commented on 2020-04-02 19:04

@hoban: here is an strace

ltrace's output is much much larger. Let me know if you can't find something in the strace that ltrace would provide and I'll find some place to attach the ltrace output file

hoban commented on 2020-04-02 18:41

I wonder if there is an issue of missing dependent libraries. Can those of you w/ the segfault issue attach the output of running the bluejeans binary with strace & ltrace? The output will be very verbose, so please paste links to pastebin posts such as or GitHub Gist, rather than including the logs in comments here. See also:

jfchevrette commented on 2020-04-02 17:53

fwiw I just attempted to run bluejeans from the debian package they also provide and it segfaults the same way

jfchevrette commented on 2020-04-02 17:49

It seems like the resources under /opt/BlueJeans/resources/app.asar.unpacked are Electron dependencies. What I think is libfiberclient library that is compiled and packaged into the BlueJeans RPM is incompatible with the glibc version provided by Archlinux.

I don't see a way we can workaround this at the moment

jat255 commented on 2020-04-02 16:46

@jimbojim, yes. Here's the CLI output:

$ bluejeans
{"message":"Launching app...","level":"info","timestamp":"2020-04-02 10:45:34"}
{"message":"App version - 2.1.1","level":"info","timestamp":"2020-04-02 10:45:34"}
{"message":"Empty data passed to determineMsgChannel function","level":"error","timestamp":"2020-04-02 10:45:35"}
{"message":"System OS details - {\"os\":\"linux\",\"dist\":\"Arch Linux\"}","level":"info","timestamp":"2020-04-02 10:45:35"}
{"message":"Config.xml file copied successfully","level":"info","timestamp":"2020-04-02 10:45:35"}
{"message":"Detector service copied successfully...","level":"info","timestamp":"2020-04-02 10:45:35"}
{"message":"BlueJeans detector service up & running...!","level":"info","timestamp":"2020-04-02 10:45:35"}
[1]    779942 segmentation fault (core dumped)  bluejeans

jfchevrette commented on 2020-04-02 16:30

I just pushed 2.1.1. Sorry for the delay.

I am now getting segfaults as well. I've started trying to debug them but this isn't my area of expertise. The backtrace I'm getting on the segfault is

Thread 1 "bluejeans-v2" received signal SIGSEGV, Segmentation fault.
0x00007ffff66711e5 in __strlen_avx2 () from /usr/lib/
(gdb) backtrace
#0  0x00007ffff66711e5 in __strlen_avx2 () at /usr/lib/
#1  0x00007fffd404a957 in  () at /opt/BlueJeans/resources/app.asar.unpacked/node_modules/fiber-wrapper-node/build/Release/../../dependencies/build/fiberclient/lib/
#2  0x00007fffd4044f41 in  () at /opt/BlueJeans/resources/app.asar.unpacked/node_modules/fiber-wrapper-node/build/Release/../../dependencies/build/fiberclient/lib/
#3  0x00007ffff7fe209a in call_init.part () at /lib64/
#4  0x00007ffff7fe21a1 in _dl_init () at /lib64/
#5  0x00007ffff6649905 in _dl_catch_exception () at /usr/lib/
#6  0x00007ffff7fe60e8 in dl_open_worker () at /lib64/
#7  0x00007ffff66498a8 in _dl_catch_exception () at /usr/lib/
#8  0x00007ffff7fe596e in _dl_open () at /lib64/
#9  0x00007ffff7b2b34c in  () at /usr/lib/
#10 0x00007ffff66498a8 in _dl_catch_exception () at /usr/lib/
#11 0x00007ffff6649973 in _dl_catch_error () at /usr/lib/
#12 0x00007ffff7b2bab9 in  () at /usr/lib/
#13 0x00007ffff7b2b3da in dlopen () at /usr/lib/

Any help is much appreciated

jimbojim commented on 2020-04-02 16:28

@jat255: Does the version number in the command line output show 2.1.1?