also a friendly reminder to check for firmware updates when troubleshooting the driver. in this case a firmware update was required (for a Decklink Duo 2), which made it not appear in BlackmagicDesktopVideoSetup
or other softwares, even if the driver was functionning.
once the driver is working (and service running), DesktopVideoUpdateTool -l
will list outdated cards that are otherwise unreported by BlackmagicDesktopVideoSetup
.
Pinned Comments
goldensuneur commented on 2020-03-02 19:00 (UTC)
I finally had time to investigate the issue. It looks like that as of 11.5, the
DesktopVideoHelper.service
has to be running for the capture card to work properly.