Package Details: osticket 1.18.1-1

Git Clone URL: (read-only, click to copy)
Package Base: osticket
Description: A widely-used open source support ticket system.
Upstream URL:
Licenses: GPL
Submitter: None
Maintainer: pizzaman
Last Packager: pizzaman
Votes: 5
Popularity: 0.000000
First Submitted: 2011-06-18 17:36 (UTC)
Last Updated: 2023-11-05 10:42 (UTC)

Latest Comments

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trainzkid commented on 2023-05-23 19:13 (UTC)

I'm 5 years late but...

@ArteS, point #1: If I'm not mistaken, pihole also uses /srv/http/, and I think the Arch wiki also tends to prefer /srv/http/ over alternatives. Just my 2 cents!

pizzaman commented on 2019-01-27 08:05 (UTC)

Updated to

waiting until the final relase of 1.11.0 since the pre-release is incompatible with PHP-7.x

sigmundv commented on 2018-08-22 00:38 (UTC) (edited on 2018-08-22 00:39 (UTC) by sigmundv)


All points are fair. I have to admit that this is a package I took over a number of years ago and just left it as it was. I haven't looked at it for a long time, but I will revise the PKGBUILD shortly and update it accordingly. Thank you for pointing this out to me.

ArteS commented on 2018-08-08 08:50 (UTC)

Hello, I have a few questions:
1) why you use the '/srv/http' directory and not the '/usr/share/webapps' directory like other applications such as dokuwiki, phpMyAdmin and all other web programs?
2) Why do you use dependencies 'php-apache >= 4.3.10'? If I use web server 'nginx', then I do not need this package.
3) Why do you use dependencies 'mysql >= 4.4.0'? If I use 'mariadb', then I do not need this package.

ArthurBorsboom commented on 2015-10-04 19:03 (UTC)

Hmm, right. If the upgrade would always be a 'silent' upgrade, the upgrade-script could be executed by the package manager. However, if the upgrade-script needs user input, then this would become difficult to automate. I guess you are right. Lets stay on the safe side and leave it as it is. Thanks for looking into it and giving it some thoughts.

sigmundv commented on 2015-10-04 18:15 (UTC)

Hi Arthur, After reading the installation instruction at I don't think it's a good idea for the package to delete the setup directory. It is needed for both a fresh install and an upgrade and according the instructions on the website it should only be deleted after the setup/upgrade script has completed successfully. Thus I would like to leave the package as it is and hopefully you understand why that is. :-)

ArthurBorsboom commented on 2015-10-04 07:25 (UTC)

Hi Sigmund, The update went smooth again. However, there might be an option to simplify the update for users. Every time when I have updated the package, I have to manually delete the setup folder. Osticket reminds me of this, since the following error appears: Please take a minute to delete setup/install directory (../setup/) for security reasons. It would be great if the package could detect if this is an new install or an update and based on that decision remove this directory automatically, of course only when it is not needed (, is it for an update?). What do you think about this?

sigmundv commented on 2015-10-03 23:24 (UTC)

Hi Arthur, Thanks for the notification. I have now updated the package to v1.9.12.

ArthurBorsboom commented on 2015-10-03 19:14 (UTC)

Hi Sigmund, Are you available to update the package?

ArthurBorsboom commented on 2015-08-10 18:48 (UTC)

Thanks for updating the package. The upgrade of osticket went fluent.