Package Details: osticket 1.10-1

Git Clone URL: (read-only)
Package Base: osticket
Description: A widely-used open source support ticket system.
Upstream URL:
Licenses: GPL
Submitter: None
Maintainer: sigmundv
Last Packager: sigmundv
Votes: 3
Popularity: 0.000000
First Submitted: 2011-06-18 17:36
Last Updated: 2017-04-28 14:42

Latest Comments

ArthurBorsboom commented on 2015-10-04 19:03

Hmm, right.

If the upgrade would always be a 'silent' upgrade, the upgrade-script could be executed by the package manager. However, if the upgrade-script needs user input, then this would become difficult to automate.

I guess you are right. Lets stay on the safe side and leave it as it is.

Thanks for looking into it and giving it some thoughts.

sigmundv commented on 2015-10-04 18:15

Hi Arthur,

After reading the installation instruction at I don't think it's a good idea for the package to delete the setup directory. It is needed for both a fresh install and an upgrade and according the instructions on the website it should only be deleted after the setup/upgrade script has completed successfully.

Thus I would like to leave the package as it is and hopefully you understand why that is. :-)

ArthurBorsboom commented on 2015-10-04 07:25

Hi Sigmund,

The update went smooth again.
However, there might be an option to simplify the update for users.

Every time when I have updated the package, I have to manually delete the setup folder. Osticket reminds me of this, since the following error appears:

Please take a minute to delete setup/install directory (../setup/) for security reasons.

It would be great if the package could detect if this is an new install or an update and based on that decision remove this directory automatically, of course only when it is not needed (, is it for an update?).

What do you think about this?

sigmundv commented on 2015-10-03 23:24

Hi Arthur,

Thanks for the notification. I have now updated the package to v1.9.12.

ArthurBorsboom commented on 2015-10-03 19:14

Hi Sigmund,

Are you available to update the package?

ArthurBorsboom commented on 2015-08-10 18:48

Thanks for updating the package.
The upgrade of osticket went fluent.

sigmundv commented on 2015-08-10 17:26

Thank you for the update, ArthurBorsboom, and apologies that I never reacted to your previous comment, but now everything should be fine. :)

ArthurBorsboom commented on 2015-08-08 21:00

ArthurBorsboom commented on 2015-07-20 19:56

And its MD5sum


ArthurBorsboom commented on 2015-07-20 19:53

I believe you forgot to update the pkgver in the PKGBUILD.
It is still downloading (and installing) the old version :)

ArthurBorsboom commented on 2015-05-28 18:36

Hereby the confirmation that the upgrade from v1.9.7 to v1.9.8 went all smooth.

Again, good work!

ArthurBorsboom commented on 2015-05-28 07:22

You rock!

Thanks for your efforts.
It is appreciated!

I will test it tonight, since during the day our company uses osticket.
The result will be reported back here.

sigmundv commented on 2015-05-27 17:09

The package has now been updated. :)

sigmundv commented on 2015-05-27 15:51

Hi there, I'll look at that within the next hour. Thamks for bringing it to my attention.

ArthurBorsboom commented on 2015-05-27 15:20

Hi Sigmund,

Do you have any idea when you are able to update this package?

dan457 commented on 2015-04-24 16:16

Just noticed you uploaded a fix already, so my edit may not be needed.

dan457 commented on 2015-04-24 16:13

You cannot use the variable $pkgname in the unzip line in PKGBUILD, as the download has a capital T, and pkgname is all lowercase.
Quick and dirty fix edit PKGBUILD during install and change unzip line to:
unzip -d ${pkgdir}/srv/http/osticket osTicket-v$

sigmundv commented on 2015-04-23 20:55

@ArthurBorsboom: Thanks for the feedback! I should have tested this before I uploaded the package, but now I have fixed it and it should work!

ArthurBorsboom commented on 2015-04-21 18:48

==> Starting package()...
Extracting files
unzip: cannot find or open 1.9.7.tar.gz, or 1.9.7.tar.gz.ZIP.
==> ERROR: A failure occurred in package().
==> ERROR: Makepkg was unable to build osticket.

sigmundv commented on 2015-04-20 22:50

PKGBUILD fixed and updated to v1.9.7.

ArthurBorsboom commented on 2014-10-13 10:27

There is an error in the PKGBUILD

The tar command needs to be replaced with an unzip statement

unzip -d DIRECTORY

Vryali commented on 2012-04-06 00:42

Thanks for having this in the AUR, I appreciate it!

Tiny problems with your PKGBUILD: you needed to {} your variables in two places so that it used them properly:


tar -C ${pkgdir}/srv/http/osticket -xzf ${pkgname}_${pkgver}.tar.gz

... and then tar didn't like the use of -C without a -xzf, so adding the - there removed the tar error for me.

Before it was trying to use variable pkgname_ - which doesn't exist, this fixes that.

Thanks again =]