Package Details: otrs 5.0.11-1

Git Clone URL: https://aur.archlinux.org/otrs.git (read-only)
Package Base: otrs
Description: OTRS is the leading open-source Help Desk and IT Service Management (ITSM)
Upstream URL: http://www.otrs.com/
Licenses: GPLv3
Submitter: ArteS
Maintainer: ArteS
Last Packager: ArteS
Votes: 7
Popularity: 0.000495
First Submitted: 2012-07-24 11:58
Last Updated: 2016-08-05 01:53

Latest Comments

nunolf commented on 2015-09-17 22:18

New version @ http://ftp.otrs.org/pub/otrs/otrs-4.0.12.tar.gz

ArteS commented on 2014-12-28 06:45

Major update from 3.3 to 4.0
Please see [the upgrading instructions] in the online documentation.
http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html

Changed the location of the configuration files:
1) GenericAgent.pm move /usr/share/webapps/otrs/Kernel/ to /etc/webapps/otrs
2) scheduler_watchdog move from /usr/share/webapps/otrs/var/cron/ to /etc/webapps/otrs

mariadb, apache and mod_perl move from depends to optdepends

ArteS commented on 2014-12-28 04:03

Major update from 3.3 to 4.0
Please see [the upgrading instructions] in the online documentation.
http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html

Changed the location of the configuration files:
1) GenericAgent.pm move /usr/share/webapps/otrs/Kernel/ to /etc/webapps/otrs
2) scheduler_watchdog move from /usr/share/webapps/otrs/var/cron/ to /etc/webapps/otrs

ArteS commented on 2014-04-05 01:12

thanks, munzirtaha. updated package and dependencies.

munzirtaha commented on 2014-04-04 18:37

error: no results found for perl-net-smtp-tls-butmaintained

ArteS commented on 2013-11-09 06:06

move /usr/share/webapps/otrs/Kernel/Config.pm to /etc/webapps/otrs/Config.pm

matth commented on 2013-10-17 17:29

Minor update:

Read /usr/share/webapps/otrs/INSTALL
/usr/share/webapps/otrs/README.database
/usr/share/webapps/otrs/README.webserver

Should be:
Read /usr/share/webapps/otrs/INSTALL.md
/usr/share/webapps/otrs/README.database.md
/usr/share/webapps/otrs/README.webserver.md

ArteS commented on 2013-06-28 15:22

move OTRS from /srv/http to /usr/share/webapps

ArteS commented on 2012-10-02 13:53

Fix all /opt/otrs to /srv/http/otrs in the package.

Chais commented on 2012-10-02 08:41

You switched $OTRS_HOME from /opt/otrs to /srv/http/otrs, which isn't a problem by itself. But some of the perl script seem to contain OTRS_HOME hardcoded to /opt/otrs. I had to create a symlink to get it working. Please include a according symlink in the package and/or report the issue upstream.

Vamp898 commented on 2012-08-20 13:36

thanks =)