Arch Linux User Repository

If you have troubles, read this message!

Please go to the relevant section of this comment in order to make both your and my life easier :)

1. Errors when starting the app like: the chat area is all blue
2. (Obsolete) I get an error when upgrading packages

Now, to the resolutions!

1. The app opens but I got a blue screen and nothing more / The app refuses to start / ...

The package depends on Node.js native stuff which are compiled at build time, which makes it break on Electron updates.

With a PKGBUILD between 2020-11-15 till 2021-09-08, you should always have gad a correct matching between Electron and Franz versions.

After 2021-09-08, while the Electron packages follows just the official Arch package dependency, as it is based on not-rolling versions (AKA following a specific Electron branch) breakages are unlikely.

If you would like to help me on this, whenever you have problems starting it, do the following:

1. Open Franz
2. Franz is broken: maybe for a recent update?
3. Reinstall Franz from AUR; this will make it rebuild the native blobs
4. Re-open Franz
5. Franz should work fine; if so, it was a Node.js/Electron/else update problem

If the above steps help you, report the package as outdated here and write in the comment something like:

Electron update broke Franz

If you have some other issues, you should open the developer tools and give me its output, in addition to what is your environment, so I can figure out if it is a packaging issue (my job to fix) or an upstream/code issue (their job to fix); in the second case, I will open a bug request and mention it in a comment, so that you can track it.

2. (Obsolete) I cannot upgrade Electron

The following resolution is not valid since 2021-09-08, it is kept for historic purposes

This is intended; since the PKGBUILD for Franz 5.5.0-4, the package marks as dependency a version-locked Electron package in order to avoid issues with binary modules over upgrades.

In such scenario, you should, assuming _electron="electron" in the PKGBUILD (meaning the Electron used is bundled in the package electron):

1. Mark this package as out of date
2. Do you regular updates with: pacman -Syu --ignore electron

If you want however to upgrade the Electron package, do

1. Upgrade the electron package with pacman -S --assume-installed electron=FRANZ.REQUIRED.VERSION electron
2. Rebuild Franz if needed

Hope this was a good explanation, might get updates if I missed something :)

Same problem as ArkDreamon. Skype app makes problems all the time.

Unfortunately I have no idea and upstream is not replying nor updating Franz currently... I switched to another opensource solution on my own systems now.

Having troubles similar to @moosethemucha, I got messenger and rocketChat to work pretty easily, but skype and hangout will only show a blank white page. After relaunching the app I can see a login page but any link go to blank again. Any idea ? Thanks a lot.

@FichteFoll: Sorry just saw the comment. Updated it.

The repository url changed to https://github.com/meetfranz/franz-app.

I'm unable to get any services to work other than facebook messenger. No other service plugins will load. Where can I find the logs? I am able to get other apps to work that use similar protocols ghetto-skype, skypeforlinux-bin, skype-electron.

@renodesper: There is one under /usr/share/pixmaps/franz.png which is used for the desktop symbol. The one used by the application itself is buried inside the binary. They dont seem to use the new kde-icon standard so for some users it gets displayed weird (for some though it doesn't). @caotic: Thats a kinda known problem. Unfortunately the easiest solution would be to do a pacman -Rns franz-bin and make sure everything got really removed then do a reinstall. I reported it upstream like a week ago but still waiting for a reply.

Where is franz tray icon located? I use Plasma and franz only shows black square in the tray. --- Found the icon in /usr/share/pixmaps/franz.png. Is the location wrong?

Every time I reboot, franz "forgets" all configured protocols. It started when I added one tab for gitter. Franz didn't include that tab after reboot. After 2 or 3 days I decided to delete ~/.config/Franz and ~/.cache/franz ( can't remember if it was capitalized ). Now every time It starts I have to configure everything. This quite defeats the purpose of the package for me. Perhaps I did something that prevent's franz to access storage ? Can't find any kind of log files to troubleshoot this.

I think it needs to have a conflicts with Franz, for the old aur package (it now doesn't exists, but until last week yes)